Frequently Asked Questions
What is Moda Kend?
Moda Kend is a reliable e-commerce platform with over 40,000 products operating in Turkey and Germany. We offer original branded products in the categories of women's and men's fashion, jewelry, bags, and accessories.
Are the products original?
Yes! Moda Kend works exclusively with authentic brands. Your orders are shipped directly from the brands' warehouses and are backed by an authenticity guarantee.
How long will it take to deliver my order?
All orders within Turkey and Germany are usually delivered safely within 7 working days, depending on the location.
Can I return products?
Yes! Products purchased from Moda Kend can be returned or exchanged within 15 days of receipt. The return process is quick and easy. Our customer service team will support you every step of the way.
How can I see where my package is?
Once your order has been shipped, you will receive a tracking number. You can use this to easily track the status of your delivery via the tracking page on our website.
What payment methods are available?
For a secure shopping experience, Moda Kend offers various payment methods: Credit card EC/debit card Digital payment systems All payments are protected by an SSL-certified system.
Which countries do you deliver to?
We currently deliver within Turkey and Germany.
We plan to supply other countries soon.
Where can I view my billing and order information?
All order and billing information can be easily found in the “My Orders” section after you have logged into your account.
Who can I contact if I have questions?
You can contact us anytime! We'll answer your questions via live chat, the contact form, or email.
We're here for you 24/7. 🤍
How do I find out about promotions and discounts?
By registering with Moda Kend or subscribing to our email newsletter, you'll be the first to receive information about current promotions and exclusive discounts in your shopping cart!
What products can I find at Moda Kend?
Women's fashion Men's fashion Jewelry and accessories Bag models Trendy products of every season and exclusive designs - all in one place!